Get in touch

Contact us

Get in touch

Contact us

FAQ

Your

doubts

&

questions

answered.

FAQ

Your

doubts

&

questions

answered.

FAQ

Your

doubts

&

questions

answered.

What is PURE and what do you specialize in?
icon

PURE is dedicated to providing premium travel experiences, specializing exclusively in Business and First Class tickets. We focus on delivering exceptional fares and personalized service to ensure every journey is seamless, elegant, and comfortable.

How does the booking process work?
icon

To start your booking, contact one of our travel specialists and share your destination, travel dates, and passenger details. We’ll create a tailored itinerary based on your preferences. Once you approve the options, you can complete your booking through our secure payment system and receive your confirmed ticket with the airline reference immediately after payment.

What services are included with my booking?
icon

All Business and First Class passengers enjoy complimentary access to exclusive airport lounges. Upon request, we also provide a private chauffeur service for departures and arrivals in Dubai and Abu Dhabi, ensuring a smooth and comfortable travel experience.

What payment methods do you accept, and are tickets refundable?
icon

Payments can be made securely through encrypted payment links or via instant European bank transfer. Please note that all tickets issued through our partner agencies are non-refundable and non-changeable.

Can I add my frequent flyer account to my booking?
icon

Yes, you can add your frequent flyer account, such as Emirates Skywards, when booking. However, please note that discounted fares may not always qualify for mileage accrual.